How to improve internal and external Communication with Multi-Cell DECT

5. January 2018 Published by Raphael Doerr


The right solution for internal and external communication can make the difference between failure and success. Because the minute your employees are unable to communicate among each other by phone or your customers cannot reach you, you are in trouble.

First step is to select your preferred platform. Is it going to be mobile, Voice over Wifi or DECT? We are strongly convinced that DECT is the best choice, because it offers many advantages over the other technologies. Especially, multi-cell DECT is by far the most reliable solution to get all of your staff seamlessly connected at a very affordable price.

How to start? Find yourself the right partner for the job. Certified Gigaset partners, for example, are well-trained in installing, setting up and maintaining multi-cell systems in any sort of business setting, be it a regular office, a lab, a hospital, or a manufacturing plant. They know how to deploy multi-cell DECT in your company without interrupting your operations.

In general, a partner will start with defining your needs and requirements. How many people need a phone, either cordless or on a desk? Where do they work in your company? Can we use the existing IP network for IP DECT? Are there special circumstances such as risk of interference or noise because of thick walls or metal? If your requirements are clear, our partner will start designing the system, including mapping the required base stations across your business. Gigaset offers a handy measurement tool to easily define the required number of base stations to ensure optimum coverage.

Next step is the practical installation of the DECT network by the partner. This encompasses putting up all the necessary wiring and installing all base stations at exactly the right spot, as determined by the measurement tool. Tests will be performed to check if everything is functioning as required.

When all these technical parts of the project are finished you can start informing staff about the new system, which is very intuitive and easy to use. Most employees will recognize the DECT devices as they use similar ones at home. Short training sessions – provided by the partner – will help employees use the extra features you added to the system. Finally, you put the old system out of business and switch the new on and you are good to go.

Depending on the complexity of your telephony system, you can have your IT team manage the system. It is also possible to hire the expert and have the partner look after it through remote management.

What makes DECT the right choice is the fact that it is reliable, sustainable, and extremely user-friendly. The DECT standard operates on a dedicated 1.9GHz frequency band. This offers built-in dynamic channel selection and allocation which ensures that the best channel is used during a call. It also supports seamless and quick handover between base stations. So, if you want to improve your internal and external communication, go for multi-cell DECT. And an experienced Gigaset partner!

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