Kommunikation Source: Volodymyr Hryshchenko auf Unsplash

Communication after coronavirus – will we even communicate better again in the future?

28. October 2020 Published by Raphael Doerr

This article about communication after Corona Virus was published by Raphael Dörr on May 19, 2020 on LinkedIn. It can be viewed, liked and shared at this link.

At the latest since Whatsapp, Facebook and the like, we are almost constantly in communication with the outside world – no matter what the distance or time zone. And in the working world we are also used to being in permanent contact with our colleagues. Due to the current actual physical distance, however, we are forced to communicate more effectively, making it clear just how important direct, personal contact actually is for us. To compensate for this, times for specific topics are now being set, which everyone has to stick to and should also, ideally, prepare for. You’re not simply standing at your colleague’s desk and aren’t sure any more what you actually wanted to say. Now you think about it in advance. After all, you don’t want to waste anyone’s time. That reduces unnecessary multiple agreements, and the focus is increasingly back on what matters.

And the new distance situation has another effect: By permanently exchanging e-mails, voice and text messages we have adopted a certain “fear of making personal calls” or consider it more convenient to write a message than pick up the phone. The tide is now turning: To avoid drowning in a flood of e-mails and be able to tackle the working day effectively, we’re once again reaching for the phone more often to speed up and simplify agreements.

Communicate: The challenges ahead

Unfortunately, the coronavirus crisis is still not over, nor is the transformation process in our communication, which was already initiated before the current challenges. We still have a number of hurdles to overcome so that we can communicate smoothly worldwide without any difficulty. After all, with all the uncertainty about the current situation, one thing is certain: We will be dealing with coronavirus and the restrictions and changes it entails for a long time to come.

In a first step, if it hasn’t happened already, it’s important to remove the fear that users have of technology. Modern communication solutions are normally easy to use and require no additional explanation. They should be as intuitive as possible and as natural as picking up the phone. In this regard, it’s also up to companies, of course, to make communication and hence life easier for their employees with state-of-the-art scalable telecommunications systems. One way of achieving that are flexible single and multi-cell systems that allow employees to make calls securely and in top quality across any size of department and company.

Security as a key feature

The security factor should not be neglected, especially in communication. Vulnerabilities in messenger or video communication services that might allow third parties to access business secrets or other internal information have lately made people sit up and take notice.

Making landline calls is always a secure alternative and should be the first choice for a good communication solution. Gigaset offers a wide range of solutions such as the T480HX, a desktop phone with lots of features.

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