Repair to help the environment with Gigaset23. March 2023 Published by Jana Greyling
Customers would gladly have their electrical devices repaired if it weren’t for the high costs involved, which unfortunately bear no reasonable relation to the purchase price. Defective electrical devices are only repaired in an average of 24 percent of all cases. They end up in the trash 76 percent of the time. That is one of the findings of the representative study “Repairing instead of throwing away” commissioned by the insurer @Wertgarantie.
34 percent of those surveyed said the reason was that the costs were too high and they therefore decided against a repair. The same goes for smartphones. According to a forsa survey commissioned by the German Consumer Advice Organizations, 47 percent of smartphone owners whose device had suffered a defect in the last 24 months said they didn’t have it repaired. A survey by the Federation of German Consumer Advice Organizations (vbzv) revealed that smartphones can often only be repaired at great expense. Replacing a display can cost from 42 percent to 73 percent of the new price in the case of an inexpensive model, for example. Yet a repair would still be worthwhile, especially given that most resources and raw materials are consumed in making a new phone, according to Ina Hemmelmann from the Network Repair Initiatives.
The EU Commission wants to ensure electronic devices have a longer life and to reduce the burden on the environment by enshrining the “right to repair.” That would mean devices like smartphones and tablets can be repaired more easily in the EU in the future. Manufacturers would have to provide repair information and certain spare parts, such as displays and batteries, for seven years. Using your own mobile phone for longer could not only be gentler on your wallet, but also on the environment. If you’re happy with your mobile phone and how it’s working, then there’s really nothing against using it for longer, even if there are newer devices already on the market. Thinking in terms of greater sustainability has to be accompanied by high-quality products that are also easy to repair. Gigaset addresses this trend directly with its mobile phones and its smartphone production site in Bocholt in North Rhine-Westphalia. In particular, this delivers crucial benefits to users when it comes to providing service for the phones and repairing them.
Repair instead of scrapping
For Gigaset, “Made in Germany” means not only manufacturing products, but also repairing them in Germany. If a smartphone breaks down, customers can send it to the repair center in Bocholt, where our service experts repair it. On average, repaired smartphones leave the workshop again in less than 24 hours. Including shipping, the entire process takes from three to a maximum of five days. And if you don’t want to be without your smartphone, you can also use the Gigaset immediate repair service. The company offers instant on-the-spot repairs at several locations in Germany in cooperation with its certified service partner Phone Service Center. However, having your device repaired on site at the Service Center in Bocholt is unbeatable: Faulty devices are rectified within an hour at the repair center there. Customers can also do lots of things on their own, such as replacing the battery. And Gigaset’s repair prices are extremely fair and can be checked on the website beforehand.
Service that reduces the burden on the environment
Then there’s Gigaset’s service pledge, which includes a 24-month manufacturer’s warranty on all “Made in Germany” smartphones and non-replaceable batteries. Damage due to breakage or damp is repaired free of charge in the first 90 days after purchase. However, the Gigaset service pledge is not taken up very often thanks to the excellent quality, workmanship and durability of its products. “Made in Germany” means not only great quality, but also great service. “Repair work is a vital aspect for us. Customers needn’t fear losing the data on their device, while we save precious resources and protect the environment. Repairing is always better than replacing – that’s our maxim,” is how one product manager puts it. A hallmark of good service is that it’s tailored to each customer. This all-round service goes down well with customers: For example, the prestigious technology magazine CHIP gave Gigaset’s customer service an overall score of 95%, rating its outstanding service and support as among the best offered by manufacturers of telecommunications equipment.