FAQ
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Statement Malware Attack Smartphones

6. April 2021 Published by Jana Greyling

Dear Ladies and Gentlemen,

During routine control analyses we noticed that some older smartphones are having problems with malware. This finding was also confirmed by individual customers after enquiries were made.

We are taking this issue very seriously and are working intensely on a short-term solution for the affected users. We are working closely with IT forensic experts and the responsible authorities. We will inform the affected users as soon as possible and provide information on how to solve the problem.

We expect to be able to provide further information and a solution within 48 hours.

At this point it is also important to mention that, according to our current knowledge, this incident only affects older devices. We currently assume that the GS110, GS185, GS190, GS195, GS195LS, GS280, GS290, GX290, GX290plus, GX290 PRO, GS3 and GS4 are not affected.

We will keep you informed about all further developments here and on our other communication channels.

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